At Primepieces, operated by Gowen Innovative Solutions Private Limited, we are dedicated to providing a seamless and convenient shopping experience. In this policy, “we,” “our,” and “us” refer to Gowen Innovative Solutions Private Limited, while “you,” “your,” and “user” refer to our valued customers. We understand that there may be instances when you need to cancel an order. This policy explains the procedure and conditions for cancellations. 

Cancellation Before Shipment 

• Orders can be cancelled within 24 hours of placement or before dispatch, whichever occurs first. 
• To cancel, contact our customer support team via email. 
• Approved cancellations will be refunded in full to the original payment method within 5–7 business days. 

Orders Already Dispatched 

• Cancellation requests cannot be processed once an order has been shipped. 
• You may, however, return the product after delivery in accordance with our Return & Refund Policy. 

Modifying Orders 

• Changes to items or delivery addresses are not permitted once the order is placed. 
   
• To modify an order: 
  • Cancel the existing order (if eligible). 
  • Place a new order with the correct details. 

Contact for Cancellation Requests 

For any questions or assistance regarding order cancellations, please reach out to our support team at: Goweninnovativesolutionspvtltd@gmail.com. 

Return and Refund Policy  

At Primepieces, operated by Gowen Innovative Solutions Private Limited, we are committed to providing a smooth and reliable shopping experience. In this policy, “we,” “our,” and “us” refer to Gowen Innovative Solutions Private Limited, while “you,” “your,” and “user” refer to our valued customers. By making a purchase, you agree to follow the return and refund procedures described below. 

Return Eligibility 

To qualify for a return: 

• Items must remain unused, unwashed, and in their original condition, including all tags, labels, and packaging. 
• All original tags, labels, and packaging must be returned along with the item. 
• Products that have been worn, washed, or altered in any way are not eligible for return. 
• Return requests must be submitted within 48 hours of delivery through our customer support team. 
• Items not meeting these requirements will not be accepted for return. 

How to Initiate a Return 

• Submit Your Request: Email your return request, including your Order ID and reason for return, to Goweninnovativesolutionspvtltd@gmail.com. 
• Provide Proof: For defective, damaged, or incorrect items, attach clear photographs to speed up processing. 
• Follow Instructions: Once approved, we will provide step-by-step guidance to complete the return. 

Note: Returns that do not meet the stated conditions may be declined at our discretion. 

Refund Process & Timeline 

• Returned items are inspected to confirm compliance with return eligibility criteria. 
• You will receive a notification confirming whether your refund is approved or denied. 
• Approved refunds are processed to the original payment method within 5–7 business days. 
• A confirmation email is sent once the refund has been successfully completed. 

Partial Refunds 

If a returned item partially meets the return criteria (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion. 

Damaged, Defective, or Incorrect Items 

• For faulty, damaged, or incorrect products, submit a return request within 48 hours of delivery. 
• Attach clear photos or videos of the issue and email them to Goweninnovativesolutionspvtltd@gmail.com for faster resolution. 

Customer Support 

For any questions or assistance regarding returns and refunds, contact our support team at: Goweninnovativesolutionspvtltd@gmail.com. We value your trust in Primepieces and remain committed to ensuring a smooth and satisfying shopping experience.